Postal NSP — Program Information
Everything you need to know about ordering harm reduction equipment by post.
Due to increased demand, Postal NSP services are experiencing high pressure on stock and shipping. Free equipment is prioritised for people at highest risk of blood-borne virus transmission.
How the Postal NSP Works
NUAA's Postal NSP provides free and low-cost injecting equipment by post to people across NSW. Here's how it works:
Create a free account
All customers need a free account. This ensures vouchers and benefits are applied fairly to everyone who uses the service.
Get your free box each month
Your account receives a FREE BOX voucher on the 1st of every month. This gives you one free box of syringes or barrels.
Need more? Buy at cost
Extra equipment can be purchased at cost price. We don't make a profit, prices only cover our costs.
Shipping
Shipping rates are based on your postcode. We prioritise free delivery for people who are furthest from in-person needle and syringe program services.
Regional & Remote
If your postcode is classified as regional or remote, shipping is completely free. This is because you're likely further from in-person NSP services.
Metro Areas
A $20 flat-rate shipping fee applies to metropolitan postcodes. If this is a barrier, please contact us, we can help.
Frequently Asked Questions
Why do I need an account?
Accounts let us apply your free monthly voucher and ensure fair access. Each account gets one free box per month - this helps us keep the service running for everyone.
When does my free voucher appear?
A new FREE BOX voucher is automatically added to your account on the 1st of every month. Unused vouchers don't roll over to the next month.
Why is metro shipping $20?
People in metro areas generally have better access to in-person needle and syringe programs. The shipping fee helps us cover costs and prioritise free delivery for regional and remote customers who have fewer local options. If cost is a barrier for you, please get in touch, we'll work something out.
Can I order more than one free box?
The free voucher covers one box per month. You can purchase additional boxes at cost price in the same order. We don't profit from sales, prices only cover what it costs us to run the shop.
What equipment is available?
We stock a range of injecting equipment including syringes (various sizes), barrels, filters, swabs, sterile water, tourniquets, spoons, sharps containers, and more. Browse the shop to see the full range and current stock.
How long does delivery take?
Orders are typically dispatched within 1-3 business days. Delivery times depend on your location. Metro orders usually arrive within 3–5 business days, regional may take a little longer. During high-demand periods, dispatch may be delayed.
Is this service confidential?
Yes. Orders are packaged discreetly with no indication of the contents. Your information is held confidentially by the NUAA Postal NSP team and is not shared with anyone outside of NUAA.
Financial Hardship & Special Circumstances
No one should go without sterile equipment because of cost. If you're experiencing financial hardship or special circumstances, contact us. We'll work with you to find a solution.
If you are experiencing financial hardship or special circumstances, please get in touch. We will work with you to make sure you can access the equipment you need.
Contact the Postal NSP Team
Questions about your order, the program, or anything else? Get in touch - we're here to help.